Skip to main content

Support Center

We are here to help you succeed.

Email Support Feature Request Report Bug

Our support team responds within 24 hours.

Popular Topics

Voice Recording

Learn how to capture thoughts with voice

  • How to record a voice note
  • Transcription accuracy tips
  • Offline voice recording
  • Editing transcriptions

Organization

Master bins, tags, and smart organization

  • Creating and managing bins
  • Using tags effectively
  • AI-powered organization
  • Search and filters

Search & AI

Find anything instantly with AI-powered search

  • Semantic search explained
  • Using AI insights
  • Discovering patterns
  • AI processing modes

Apple Watch

Use Thoughtmarks on your wrist

  • Setting up watch app
  • Quick capture with raise-to-speak
  • Watch complications
  • Sync troubleshooting
Complete Watch Guide →

Privacy & Security

Protect your thoughts and data

  • Biometric authentication
  • End-to-end encryption
  • On-device AI processing
  • Data export and backup
Privacy Policy →

Settings & Account

Manage your account and preferences

  • Account settings
  • Subscription management
  • Theme customization
  • Notification preferences

Frequently Asked Questions

What is Thoughtmarks?

Thoughtmarks is an AI-powered note-taking app designed for capturing brilliant ideas at the speed of life. With voice-first design and intelligent organization, you never lose another breakthrough moment.

How does voice recording work?

Tap the microphone, speak your thought, tap again to stop. AI transcribes your voice with 95%+ accuracy. Works offline and syncs when you are back online. Available on iPhone, iPad, and Apple Watch.

Is my data safe?

Absolutely. We use AES-256 encryption, hardware-backed keychain storage, and offer on-device AI processing. Your data never leaves your device unless you choose cloud features. GDPR and CCPA compliant.

Does it work offline?

Yes. Full offline functionality including voice recording, note creation, search, and organization. Everything syncs automatically when you are back online.

How much does it cost?

Thoughtmarks offers a free tier with core features. Premium subscription includes advanced AI, cloud backup, and unlimited voice recording. Premium features are free during beta.

Can I export my data?

Yes. Export all your data in JSON, Markdown, or CSV format. Settings, Privacy and Data, Export My Data. Full data portability guaranteed under GDPR and CCPA.

Need More Help?

Still have questions? We are here to help.

Support Hours

  • Monday - Friday: 9 AM - 6 PM PST
  • Emergency Support: 24/7 for critical issues
  • Response Time: Within 24 hours (usually much faster)